Return & Refund Policy

Thank you for shopping with Nobltravel. We want you to be satisfied with your purchase. This Return & Refund Policy explains our return, replacement, and refund procedures for products purchased through our website.

Website: Nobltravel

By placing an order with Nobltravel, you acknowledge and agree to the terms of this Return & Refund Policy.

1. 14-Day Return Policy

You have 14 calendar days from the date you receive your product to request a return.

To be eligible for a return, the product generally must:

• Be unused and in its original condition.
• Be in the original packaging, where applicable.
• Include all accessories, parts, manuals, and other materials supplied with the product.
• Not have been damaged through misuse, improper installation, modification, or neglect.
• Be accompanied by proof of purchase or your order information.

Important: Because pergolas and other outdoor products can be large or difficult to ship, please contact us and receive return instructions before sending any product back.

2. How to Request a Return

To request a return, contact us within 14 calendar days of delivery.

Please provide:

• Your full name
• Order number
• Email address or phone number used for the order
• Product name
• Reason for the return
• Photos or videos, if the product is damaged, defective, or incorrect

You can contact us through our Contact Us page:

Contact Us

Or contact us directly:

Email: support@nobltravel.shop
Phone: +1 321 250 4037

Please do not ship a product back without first contacting us.

3. Return Approval

After receiving your return request, we will review the information and determine whether the product qualifies for a return.

If your return is approved, we will provide instructions regarding where and how to return the product.

Returns sent without prior authorization may not be accepted.

4. Return Processing Time

Once we receive your returned product, we will inspect it.

Our return processing time is up to 3 business days after the returned product is received.

After the inspection is completed, we will notify you whether the return has been approved and, if applicable, begin processing your refund.

5. Refunds

If your return is approved, the refund will generally be issued to the original payment method.

After we issue the refund, the time required for the funds to appear in your account may depend on your bank, credit-card company, or payment provider.

Nobltravel does not control the processing time of your bank or payment provider.

6. Return Shipping Costs

Unless otherwise required by applicable law or agreed to by Nobltravel:

• Customer-requested returns: The customer may be responsible for return shipping costs.
• Defective, damaged, or incorrect products: Contact us before returning the product. We will review the situation and provide appropriate instructions.
• Original shipping charges may not be refundable unless required by applicable law or otherwise stated by Nobltravel.

For large or heavy pergola products, return shipping arrangements and costs may vary depending on the product and delivery location.

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging and shipping box, if applicable

We may offer an appropriate solution, which may include a replacement, replacement parts, repair, or refund, depending on the circumstances and applicable law.

Please keep the original packaging until the issue has been resolved.

8. Incorrect or Missing Items

If you receive the wrong product, or an item or component is missing from your order, please contact us promptly.

We will review your order and work with you to provide an appropriate solution.

9. Non-Returnable Situations

A return may not be accepted where permitted by applicable law if the product:

• Has been used or installed when it was required to remain unused for return eligibility.
• Has been damaged through misuse or improper handling.
• Has been modified or altered.
• Has been damaged because installation instructions were not followed.
• Is missing significant parts or accessories.
• Is returned after the 14-day return period.
• Was damaged after delivery due to circumstances unrelated to a product defect.

Nothing in this section limits any mandatory consumer rights provided by applicable law.

10. Pergola Installation

Customers are responsible for proper assembly and installation of pergolas and related products.

We recommend carefully following all manufacturer-provided assembly and installation instructions.

Damage caused by improper installation, unauthorized modification, misuse, failure to follow instructions, or failure to properly secure the product may not qualify for a refund or replacement.

Where appropriate, customers should consult a qualified professional for installation.

11. Order Cancellations

If you need to cancel an order, contact us as soon as possible at:

support@nobltravel.shop

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

Once an order has shipped, it may be subject to our standard return procedure.

12. Exchanges

If you need to exchange a product, please contact us.

Depending on product availability and the reason for the exchange, we may provide a replacement or another appropriate resolution.

13. Refund Delays

If you have been notified that your refund has been issued but you have not received it, please:

1. Check your bank or payment account.
2. Contact your payment provider or bank.
3. If you still cannot locate the refund, contact us at support@nobltravel.shop.

Please remember that payment providers and banks may require additional processing time after we issue a refund.

14. Changes to This Policy

Nobltravel may update this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

15. Contact Us

If you have questions about returns or refunds, please contact us:

Nobltravel

Website: https://nobltravel.shop/

Contact Us: Contact Us

Email: support@nobltravel.shop

Phone: +1 321 250 4037

Address:
951 S John Young Pkwy
Kissimmee, FL 34741
United States

Business Hours:
Monday – Friday, 9:00 AM – 7:00 PM (USA Time)